Terms & Conditions of Service
1. Definitions and Interpretation
1.1 The following definitions apply:
1.2 References to legislation are to that legislation as in force at the relevant time.
1.3 Words in the singular include the plural and vice versa.
2. Application of Terms
2.1 These Terms apply to all Services provided by Muck Away and prevail over any inconsistent terms supplied by the Customer.
2.2 By booking or accepting Services, the Customer agrees to be bound by these Terms.
2.3 No variation is valid unless agreed in writing by a director of Muck Away.
3. Services Provided
3.1 Muck Away provides the following professional services:
3.2 All necessary equipment and materials are provided by Muck Away.
3.3 Customers must supply safe access to electricity and hot running water at the premises.
4. Scope and Limitations of Services
4.1 Muck Away will perform the Services with reasonable skill and care in accordance with industry standards.
4.2 No guarantee is given for complete removal of stains, odours, or defects. Some stains, including but not limited to dyes, inks, pet urine, tanning agents, burns, or chemical spills, may be permanent.
4.3 Treatments such as advanced stain removal, colour correction, bleaching, or dyeing carry inherent risks, including colour loss, fibre distortion, texture change, shrinkage, or further visible damage. The Customer accepts these risks and Muck Away shall not be liable.
4.4 Services may reveal Pre-Existing Damage or hidden defects not visible prior to treatment. Muck Away accepts no liability for such issues becoming apparent.
4.5 Repairs and dyeing are performed to the best of our ability but may not perfectly match the original fibres in colour or texture.
4.6 Any estimated times for completion are not guaranteed and shall not be of the essence.
5. Customer Obligations
5.1 The Customer shall:
5.2 Failure to comply with these obligations may result in refusal of service, delays, or additional charges.
6. Safety and Right to Refuse Work
6.1 Muck Away reserves the right to refuse or suspend Services where:
6.2 No liability is accepted for loss or delay caused by refusal under this clause.
7. Booking and Reservation Fees
7.1 To secure a service date, Customers must pay a 5% non-refundable, non-transferable booking fee.
7.2 This fee will be deducted from the final invoice.
8. Payment Terms
8.1 Full payment is due on completion of the Services unless otherwise agreed in writing.
8.2 Accepted payment methods: cash, card, or bank transfer.
8.3 Approved Customers may be invoiced at Muck Away’s discretion, with payment due within 7 days of invoice date.
8.4 A 15% late payment surcharge applies if payment is not made within 7 days.
8.5 Outstanding balances over 21 days may be referred to collections, with associated costs added.
8.6 All prices are exclusive of VAT unless otherwise stated.
8.7 Interest on overdue amounts may also be charged at 4% above the Bank of England base rate, plus recovery costs.
9. Cancellations and Rescheduling
9.1 Customers must give a minimum of 48 hours’ notice.
9.2 Cancellations within 48 hours may incur a charge of up to 50% of the quoted price.
9.3 Non-attendance without notice may be charged at the full quoted price.
9.4 Same-day cancellations (within 24 hours) may incur a charge of 50% of the quoted price.
10. Inspection and Satisfaction Guarantee
10.1 The Customer or representative must be present at the start and end of the work for inspection.
10.2 If not present, Muck Away’s inspection will be final, and no claims will be accepted after completion.
10.3 Any dissatisfaction must be reported within 24 hours by phone or email.
10.4 If valid, Muck Away may re-clean the area within 48 hours at its discretion.
10.5 Refunds may only be considered after a re-clean and if the Customer complied with obligations.
11. Limitations of Liability
11.1 Muck Away’s total liability shall not exceed the amount paid for the Services in question.
11.2 Muck Away shall not be liable for:
12. Indemnity
12.1 The Customer shall indemnify Muck Away against all claims, costs, damages, and expenses arising from:
13. Rug Spa Services, Risks & Transportation
13.1 Scope of Services
Muck Away operates a specialist Rug Spa facility for the cleaning and restoration of rugs, including but not limited to dusting, immersion washing, stain removal, colour correction, controlled drying, deodorisation, fringe detailing, fibre protection, and moth treatment.
13.2 Inherent Risks
The Customer acknowledges that rug cleaning, restoration, and dyeing treatments carry inherent risks, including but not limited to:
13.3 Customer Responsibilities
13.4 Transportation Risks
13.5 Exclusions
Muck Away shall not be liable for pre-existing damage, wear, fading, previous dye treatments, or hidden defects that become apparent during or after Rug Spa services.
14. Photographic Evidence
14.1 Muck Away may take before/after photographs for records, training, insurance, and marketing unless the Customer opts out in writing before the Start Date.
15. High-Risk Treatments – Acknowledgement
15.1 Prior to attempting advanced stain removal, bleach spot repair, colour correction, or dyeing, Muck Away may require a signed waiver acknowledging risks.
15.2 Refusal to sign may result in cancellation of the treatment without liability.
15.3 If treatment is commenced but discontinued due to professional judgment (unsuccessful or unsafe), the Customer agrees to pay a minimum charge of 10% of the agreed price to cover costs and materials.
16. Force Majeure
16.1 Muck Away shall not be liable for delay or failure to perform due to events beyond its control, including weather, illness, transport disruption, or supply shortages.
17. Governing Law
17.1 These Terms are governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
18. Acceptance of Terms
By booking Services with Muck Away, the Customer confirms they have read, understood, and accepted these Terms & Conditions. It is the Customer’s responsibility to review these Terms prior to booking.
19. Waiver & Acknowledgement
19.1 Where the Customer requests any carpet, upholstery and rug cleaning, including advanced stain removal, bleach spot repair, carpet/rug colour correction, or any other high-risk treatment, the Customer expressly acknowledges the following:
19.2 The Customer waives and releases Muck Away from liability for any dissatisfaction, damage, or loss of value caused by such treatments, save where damage is directly caused by proven negligence.
19.3 The Customer further acknowledges that if a treatment is commenced but discontinued due to professional judgment (unsuccessful or unsafe), a minimum charge of 40% of the agreed service price will apply.
Customer Declaration & Signature
By booking Muck Away, the Customer confirms they have read, understood, and accepted these Terms & Conditions.