Privacy Policy for Muck Away

Effective From: 01st January 2025

Muck Away (“we,” “us,” “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or use our services.

1. Information We Collect

Personal Identification Information:

Name, email address, phone number, and address.

Service Information:

Details about the services you inquire about or book with us.

Payment Information:

Billing address and payment details (e.g., credit/debit card information). Note: We use secure third-party payment processors and do not store payment details.

Technical Information:

IP address, browser type, and device information, collected through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage the services you request.
  • Respond to inquiries and provide customer support.
  • Process payments and issue invoices.
  • Send service updates, promotional offers, and other relevant communications (with your consent).
  • Improve our website and customer experience through analytics.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers:

  • Trusted third-party providers who assist us in delivering our services (e.g., payment processors, IT support, and marketing tools).

Legal Compliance:

  • Government authorities or legal bodies if required by law.

Business Transfers:

  • If Muck Away is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience.
  • Understand website usage and improve functionality.

You can manage or disable cookies in your browser settings, but some website features may not function properly if cookies are disabled.

5. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure servers and encryption technologies.
  • Regular monitoring and updates to our systems.
  • Limited access to your personal data to authorized personnel only.

6. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal data we hold about you.
  • Correct Your Information: Request corrections to any inaccurate or incomplete data.
  • Delete Your Information: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide the services you have requested.
  • Comply with legal, regulatory, and accounting requirements.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us using the details on our contact page.

By using our website or services, you agree to the terms outlined in this Privacy Policy.